Frequently Asked Questions & Answers
All our cleaners are vetted thoroughly before being considered ready for work allocation we require proof of immigration status to ensure that all our cleaners have legal entitlement to work in UK.
All cleaners must register to our agency and complete forms designed to safeguard our clients
If your cleaner has left we will reallocate a new cleaner, to carry on your regular cleaning.
A missed cleaning session does not affect your monthly agency payments or payment amount. Please contact us to discuss an alternative day for your catch up clean.
Our agency fee covers management & insurance, and is typically paid on a monthly basis by monthly standing order set up by you, this way you are in control of the payment and transactions.
The monthly agency fees are payable at all times to retain the cleaners available for the clients and to maintain our services.
If unfortunately your cleaner does not turn up for any reason, please call us as soon as possible to arrange a replacement cleaner for you.
If the issue relates to standard of work carried out we will speak to the cleaner and if thing does not improve. We will allocate you another cleaner from our database. You may choose to have another cleaner in any case depending on availability.
Click here to see how it works. You can also give us a call or ask your friend to contact us by phone or email and our helpful team will set up your referrals account it's that simple. You can refer as many friends and neighbours as you wish.